A powerful feature of Vtiger CRM system is the ability to use merge tags in email templates. That enables user to personalize communications by dynamically inserting record-specific data. However, with the release of Vtiger CRM version 8.3, users have reported issues, where merge tags and merge descriptions, fail to function correctly within email templates. Lets check what is vTiger 8.3: Merge Tags/Descriptions Bug in Email Templates

Let’s go through it with an example

Following is a screenshot of an email template where field labels are used

It does not populate the field data in the output, instead keep on showing field labels

A fix for this problem has been provided by the Vtiger team. You can find the solution details here: View solution

Applying this fix should resolve the merge tag and description problems, restoring the functionality needed for effective email communications.

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