VTiger Customer Portal Direct Login allows administrators to access a customer's portal directly from the Contact record without requesting their username or password. This customization is available for both the VTExperts Advanced and default VTiger Customer Portal.
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Vtiger Default Customer Portal provides core portal functionality, while VTExperts Advanced Customer Portal adds more configuration and customization options. This comparison highlights the key differences in features, visibility, widgets, profiles, authentication, and module support.
Employee contract management can become difficult when organizations have different contractual frameworks, employee-specific terms, multiple agreements for the same employee, and different contract versions To address these requirements, VTExperts customized Vtiger CRM by creating three custom modules Employees, Master Contracts, and Employee Contracts and connecting them with the existing Clients/Organizations module. The solution also dynamically populates contractual content based on selected terms and generates the completed contract as a PDF. Why Customize Vtiger CRM for Employee Contract Management? A standard employee record is not always enough to manage employment agreements. An employee may have multiple contracts over time, and each agreement can have its own working hours, remuneration, benefits, pension, overtime, absence, termination terms, and other conditions. Rather than keeping all of this information on a single employee record, the customization separates employee information from information that belongs to a specific agreement. It also introduces a Master Contract layer for
Multi-Currency Vtiger Quotes can contain items with different currencies, office locations, and payment types within a single Quote. VTExperts extended its Item Detail Customizer Advanced (IDCA) extension to support currency-specific and payment-specific calculations, separate subtotals and totals, location-based sections, and customized PDF output. This customization allows businesses to manage complex pricing requirements while keeping currencies, locations, and payment frequencies organized within a single Vtiger Quote.
Vtiger CRM lacks native checklist functionality. The VTExperts Checklists extension addresses this limitation. Now, Vtiger Checklists by VTExperts Introduces Role-Based Sharing to help administrators restrict checklists to specific users, roles, and groups. Because different departments handle entirely different tasks, generic checklists can clutter records and expose irrelevant procedures to staff who do not need them. Consequently, the Share Checklist dropdown enables administrators to restrict visibility to targeted user roles and groups directly from the module configuration menu. Why Vtiger Checklists by VTExperts Introduces Role-Based Sharing Reducing Interface Clutter Restricting checklists visibility prevents staff from scrolling through unrelated department checklists. Instead, teams interact only with the specific steps assigned to their role using the Share Checklist dropdown. Protecting Sensitive Data Granular permission settings lock down sensitive steps across internal approval workflows. This ensures unauthorized accounts cannot view or edit restricted tasks once administrators configure role-based access. Configuring Vtiger Checklists Role-Based Sharing Navigate
At VTExperts, we came up with a new VTExperts Vtiger CRM AI Customer Portal Chat Assistant to automate client onboarding and support workflows. Managing customer portals manually introduces recurring friction for support teams: Manual onboarding overhead: Providing live video walkthroughs for every new customer ties support capacity directly to team availability. Scattered system knowledge: Operational guidance lives informally across staff discussions rather than inside an indexed reference repository. Context separation: Support interactions lack immediate visibility into specific customer account attributes during inquiries. Numerous operational limitations can hinder support workflows. Therefore, our team engineered a targeted solution. Specifically, we built a managed integration linking Vtiger CRM with advanced generative AI. Additionally, the setup connects seamlessly to knowledge retrieval systems. Consequently, the system syncs customer account data in real time. Because of this live data sync, the assistant generates precise answers instantly. Furthermore, it automatically logs any unresolved queries as support tickets.
Writing job descriptions manually under tight deadlines causes friction across HR teams. When staff rush to create documents between candidate interviews and employee onboarding, outputs become inconsistent, missing structured competency levels and matching company tone. At VTExperts, we build custom AI solutions inside Vtiger CRM that solve this problem; specifically, our AI-powered job description generator allows HR teams and managers to produce standardized, professional job descriptions directly within their existing CRM portal. Let’s take a look at VTExperts Vtiger CRM AI Job Description Generator in depth The challenge of manual document creation Organizations managing job descriptions across multiple departments or client accounts face recurring challenges: Inconsistent formatting: Different hiring managers use different layouts, tone, and structures. Vague competency criteria: Defining specific skills and performance levels manually takes hours. Lost productivity: Administrative teams spend time drafting repetitive text instead of managing core HR operations. Generic templates do not fix these issues. Businesses need an
At VTExperts, we have spent years helping businesses customize, tweak, and optimize Vtiger CRM to fit their exact workflows. Currently, teams are drowning in unstructured data specifically, thousands of hours of voice notes, customer service calls, and sales meetings that get trapped in audio files and forgotten, creating a critical need for AI Call Transcription Automation for Vtiger CRM That is why our development team at VTExperts has been actively building and testing live AI integrations for Vtiger. We are not just talking about the future of AI, we are actively engineering it into the Vtiger ecosystem using modern automation and orchestration platforms like n8n, Make, Zapier, and LangChain, alongside cutting-edge Large Language Models (LLMs) such as OpenAI’s GPT-4, Anthropic’s Claude, Google’s Gemini, Meta’s Llama, and Mistral AI. We built an automated AI pipeline that listens to customer calls, cleans the transcript, extracts intelligence, and updates Vtiger CRM instantly. Here
We have all been there: you are about to send a contract or an agreement, but it is filled with “N/A” markers and empty sections that do not apply to the client. It looks messy, feels impersonal, and a bit unprofessional. In Vtiger CRM (Open Source), the “one-size-fits-all” template is a thing of the past. Thanks to VTExperts’ Document Designer, you can now use Conditional Logic to make your templates “smart.” Instead of maintaining a dozen different files, you use one Master Template that automatically hides or shows fields based on your CRM data. Imagine you are managing properties. Not every tenant has a pet, so why should every lease include pet addendum? With a simple conditional logic on picklist field “Is Property Pet Friendly?” in your CRM, the Document Designer takes over: If Yes: The “Pet Policy” section—complete with pet types, deposit amounts, and specific rules—instantly appears in the
Great news for Vtiger CRM users! The latest Vtiger CRM 8.4 has been released, This update is a big step forward for your CRM. Think of it as giving your system a major tune-up behind the scenes, making everything run smoother and more securely. Moreover, you will notice lots of small, helpful changes that just make your daily work easier. Link to the announcement: Here This update addressed a total of 33 items, with the vast majority – 29 of them – now successfully implemented. So, what does that mean for you? Stronger Security and Stability Vtiger is more secure and reliable now, let’s check details below Better Protection: The team battened down the hatches, making logins more secure and tackling common vulnerabilities like “CSV Injection” and “XSS” that, in rare cases, could allow exploitation. This means we better protect your data against sneaky attacks. Database Stability: For those running Vtiger
CRM systems are designed for managing and tracking customer interactions for businesses. A significant advantage of using CRM software is its capacity to store and systematize customer data in a centralized database. However, every business is different and has different data requirements, and that is where fields and layout tools become essential. Although Vtiger CRM provides default tools for fields and layouts, but extensive customization may require additional support. VTExperts is here to help you personalize Vtiger CRM with VTExperts’ Fields and Layouts tools Fields and layout tools are crucial components of a CRM system that enable businesses to personalize their CRM based on their specific requirements. Let’s check what fields and layout tools are, how they work, and the benefits they offer. Benefits of using fields and layout tools Customizability: By customizing the fields and layouts of Vtiger CRM, businesses can tailor the system as per their requirements. This can
A powerful feature of Vtiger CRM system is the ability to use merge tags in email templates. That enables user to personalize communications by dynamically inserting record-specific data. However, with the release of Vtiger CRM version 8.3, users have reported issues, where merge tags and merge descriptions, fail to function correctly within email templates. Lets check what is vTiger 8.3: Merge Tags/Descriptions Bug in Email Templates Let’s go through it with an example Following is a screenshot of an email template where field labels are used It does not populate the field data in the output, instead keep on showing field labels A fix for this problem has been provided by the Vtiger team. You can find the solution details here: View solution Applying this fix should resolve the merge tag and description problems, restoring the functionality needed for effective email communications. In case if you need any assistance, feel
Order management is a primary function of any business that is offering products or services to its clients. Order management effectiveness ensures that orders are fulfilled accurately and promptly, leading to increased customer satisfaction and repeated sales. In this article, we will check the significance of order management in CRM and how it can assist businesses in streamlining their sales processes. Moreover, we will also explore how can we optimize Vtiger’s order Management with VTExpert’s plugins Vtiger CRM and order management Vtiger CRM is a flexible CRM software that offers a wide range of functionalities to assist businesses in managing their customer relations and interactions. One of the highlights of Vtiger CRM is its order management capability. Vtiger facilitates streamlined management of sales orders and monitoring of the order fulfillment process from inception to completion. With Vtiger CRM’s order management functionality, businesses can easily create, manage, and track their sales
The key highlight that makes Corrensa a great tool is the number of different ways in which it interacts with the Vtiger CRM system. From attaching emails to Vtiger records to creating new records in the Vtiger CRM without leaving the email interface, Corrensa is doing wonders. Corrensa’s eliminates the need to switch between multiple applications, saving you time and streamlining your workflow. Now, you can link emails to quotes, Invoices & orders with Corresna. New Feature: Link Emails to the Quotes, Invoices and Sales Order Prepare to witness a remarkable convergence of email efficiency and VTiger CRM prowess with Corrensa’s new feature, that allows you to link emails to Quotes, Invoices and Sales Orders. Through this feature you can link the emails to the relevant Quotes, Invoices, and Sales orders without Benefits of linking emails to invoices, quotes, and Sales order Linking emails to quotes, sales orders, and invoices
In the ever-evolving landscape of CRM solutions, Vtiger CRM took a significant step forward with the release of Vtiger version 8.0. This update includes stable support for PHP 8.x (PHP 8.2), MYSQL 8.X and Maria DB 10.x Following are the key highlights of Vtiger 8.0.0 Added Composer support for PHP server dependency. Upgraded libraries to achieve better security compliance. Maintenance fixes and MRs Official Announcement You can find the official announcement here: Vtiger CRM 8.0.0 GA Release Download Vtiger 8.0.0 Download the Vtiger 8.0.0 from here: Download Link Vtiger 8.0.0 & VTExperts 1. VTExperts Extension Pack Considering the release of Vtiger 8.0.0, VTExperts is actively working towards ensuring that all extensions previously compatible with Vtiger 7.x are promptly fine-tuned and made fully compatible with Vtiger 8.0.0 2. Migrating to Vtiger CRM 8.0.0 VTExperts offers a seamless CRM upgrade service that ensures a hassle-free transition to Vtiger 8.0.0. Our team of experts will
Maintaining an organized schedule and appointments is crucial for running a business smoothly. One effective way of doing this is by using Customer Relationship Management (CRM) software such as Vtiger. However, to get the most out of Vtiger’s scheduling features, sometimes additional scheduling tools may be necessary. VTExperts developed various extensions that extend or enhance Vtiger’s calendar features. In this article, we will look at how can you optimize Vtiger scheduling with VTExpert’s tools Vtiger Calendar Vtiger offers several calendar and scheduling features that help businesses manage their time efficiently and optimize their operations. Here are some of the crucial calendar and scheduling features offered by Vtiger Shared Calendar: Vtiger provides a shared calendar, which can be accessed by multiple users in an organization. This feature can help businesses avoid scheduling conflicts and ensure that everyone is on the same page. Recurring events: Vtiger calendar also allows users to create
One of the really useful features of vTiger is the Customer Portal Module. vTiger Custom Portal Module allows your contacts(customers) to login and see information such as Tickets, Invoices, Quotes, Documents, Contact & Organization information. vTiger Customer Portal modules does not come standard with the install and requires some skill to install, configure and set it up. Configure vTiger Customer Portal Module Permissions The first thing you will need to do is configure permissions. To do so, go to “CRM Settings” > “Other Settings” > “Customer Portal”. Privileges – The selected role field permissions will be applied to the Customer Portal user. For example, if you setup the Role so it can not modify specific field – the same permissions will be applied to the Customer Portal Users. Default Assignee – Tickets will be Assigned to the selected Assignee by the default Group/User from the Customer Portal. Portal URL – The URL
In current corporate sector, CRM platforms are considered basic necessity for firms to manage their key functions. CRM helps to manage operations for almost every department. In this article, we will focus on the fact that how Vtiger CRM assists in sales process. As we know that Sales is one of those departments of a company that helps businesses and firms to grow. Sales department needs precise data to generate achievable goals. CRM helps to increase the proficiency of sales operations and generate revenue. Following are some of the advantages of using a CRM system for sales purposes. Advantages of using CRM for sales 1- CRM helps to boost the overall sales activities: With the help of CRM, you can check the past behavior of certain target audience. By utilizing the information created from raw data, you can easily recognize the interests and needs of your customer. Once you know
PDF’s are an integral part of digital documentation. Either you are a freelancer who is working alone or managing a big team, you will definitely come across pdf. Same is the case with VTiger users as well, from invoices to the birthday wishes to you valued customer, everything can be sent to the recipient using the PDF templates. But, here comes a question that can a standard Vtiger functionality tracks a pdf templates? The answer is “No”. That is why VTExperts provide a special customization using which user can track the PDF templates send from the VTiger CRM system. In this article we will check how VTExperts PDF template Tracker Customization works. PDF templates shows the list of PDF templates that are sent from the VTiger CRM. It automatically generates a record whenever a pdf template is sent from the CRM How VTExperts PDF template Tracker customization works To understand the
Availability Switch for Users in Vtiger is a customization that allows to make a user available/unavailable for the “assigned to” field. if a user is unavailable then records cannot be assigned to that specific user. For example, if one of the CRM user is on leave, then the status of that user can be switched to unavailable and no records can be assigned to that user. Available/Not-Available switch After the customization each user will see available/unavailable switch top right corner of the CRM window. Using it they can tag themselves as Available and Unavailable. If the user is unavailable then tht user cannot be selected in “Assigned to” field When the switch is in Available state that means the records (Tickets Leads Contacts, etc.) can be assigned to that user When the switch is in Not-available stat that means the records (Tickets Leads Contacts, etc.) cannot be assigned to that
User groups in shared calendars allows to make Label Groups and add users into it, in shared calendar. Using it you can filter the calendar events based on groups. When you open shared calendar it shows all the events of the CRM users and teams, sometimes it get too complicated as the whole calendar is filled up Prominent features Go to shared Calendar Filter by Group: Check the box, in order to filter the calendar based on groups Select a group: Select the groups here and the events of the participants of the selected group will be shown Group’s participants events: Participants of the group in the sequence that is configured while adding the participants to a certain group Customization configuration Predefined groups are created as per clients requirement. In this example, 9 different groups are created with name lbl_group1, lbl_group2, lbl_group3 up to lbl_group9 Here is a screenshot showing
A very common feature that VTiger users inquire frequently about is, can we set workflows to send an email, update a field, create record, create event etc. upon deletion of a record. Unfortunately, VTiger do not provide this feature by default. That is why, we at VTExperts provide a customized solution for this problem. For example, a user (e.g. administrator) of a VTiger CRM system wants to get notified through mail when any other user of the CRM system deletes a record. By default, this feature is not supported by VTiger CRM and hence this task cannot be performed on default VTiger configurations. This customization gives you a new option to Trigger Workflow on Record Deletion Practical Example for further explanation of this customization and how to use it An Admin user wants to get notified through Email whenever a contact is deleted Workflow Now, we will set the workflow, which will send a notification (in the form of email) whenever a record (Contact) is
We often find ourselves versus this requirement by our customers; “Is it possible to make several copies of an invoice?”. And we got tired of answering “No” and came up with a solution. Revisions/Copies of VTiger Records VTExperts’ development team created this customization for VTiger 7 and VTiger 6, that allows to create revisions of any record WITHOUT disturbing the actual record numbering. Most of our customers asked for revising Quotes and Invoices – so we will make those the focused modules for the writing sake. What Does it Do? With this customization implemented, VTiger users can create as many copies of any standard or custom module’s records as needed. For example, if you clone/duplicate an invoice or a quote, it will only create a revision and not disturb the ongoing numbering for quotes, invoices etc. How Does it Do? Here’s how we designed it. Note that this is not
There’s a very basic feature in VTiger 7 to help locate and merge duplicate records. It allows to search in a module for specific fields. Say, you want to find all the duplicate records on the basis of Primary Email, you can do that. This can be done by: Clicking “More” button in any module’s list view Click “Find Duplicates” Simply select fields in “Match Fields” field. It will search duplicates depending upon the selected fields and show all records. In our example, if you select “Primary Email” field in “Match Fields”, it will give all the records from current module with duplicate emails. This is the available functionality for standard duplicate finder. Enhanced Duplicate Finder We customized this feature and took it several steps further. This is how we customized it for one of our client: Advanced Duplicate Check and Merge extension for VTiger Exact Match Fields: These are
Currently, in VTiger, when you open any module and try to add a related module, it opens a quick create popup, instead of going to the full form. Some of the companies/users do not prefer that outcome and want to move to full form straight. We’ve been asked this question several times and therefore tried to give a quick solution as follow: Question: How to remove Quick Create feature for any module? The aim is to remove a specific module from the Quick Create list as well as when adding as a new related record to another module. Answer: Go to add this: modules/YOUR_MODULE/models/Module.php Question: How to remove Quick Create feature for a CUSTOM module? The aim is to remove a specific custom module from the Quick Create list as well as when adding as a new related record to another module. Answer: Add following function to your custom_module/Models/Module.php Questions?
How Vtiger CRM assists in Sales