vtiger CRM
Configuring SMTP using App-Password
May 19, 2021
Article
A very common problem with setting up SMTP is that it cannot save data and error occurred while sending mail. It is because the SMTP configuration required app passwrord to be functional. In this article we will learn the process of configuring SMTP using app-password The reason behind this that email service provider now use app passwords to allow logging into some less secure applications Setting up SMTP in VTiger This problem is also faced in VTiger CRM. Let’s take an example and set up SMTP for gmail using app password How to get app password?? App password is only available on those email I.D’s which have enabled 2-Step verification. to get the app password follow the instructions mentioned below Log into your Gmail account Click on the manage account google account A new window will open, select security option Scroll down and select app password It will again ask
Round Robin now Supports Groups as well
May 19, 2021
Article
Round Robin is great extension, which is used to assign tickets/records to the users. Now, VTExperts Round Robin supports groups as well How to assign a record to the group Following is the method to assign a record to the group Go to the Settings Choose Extension Pack Choose Round Robin Click on “+ Add a New Round Robin” Upon clicking following page will open Now, while assigning the members, you can assign groups as well. Previously it only supported individuals Example Let’s take an example and try to assign tickets to the groups instead of the individuals first configure a round Robin policy for the tickets and make sure to select groups in members field 2. Now take tickets which are unassigned. In this example, the tickets with open status are unassigned 3. Now trigger the scheduler for round robin Once the round robin scheduler is executed,
Benefits of Using Internal Chat in Vtiger
May 18, 2021
Article
The key to manage a business or organization is effective communication. it helps employees and managers to carry out their job tasks more proficiently. Managers have to communicate the business plan and other organizational strategies effectively to the other staff members, only then the organizational goals can be achieved. Planning, organizing, implementation, leading and controlling, all the core operations of a business need excellent communication process to achieve desired results. In this article we will look at benefits of using internal chat in Vtiger For functional communication process, organizations needs efficient communication channels. Good communication channels in an organization can do wonders for the organization and one such channel is internal chat. Internal chat or instant messaging is considered to be one of the most important modern day communication tool, that is taking over the traditional communication processes. What Benefits do Internal Chat yield for a business? List of the benefits of internal chat
Data Duplication & VTiger CRM
May 11, 2021
Article
Data Duplication is a problem that is faced by almost every business organization. Especially in case a firm is handling their database using a CRM, duplication of data can cause major problems. For example, two of your sales staff members got intact with a same person, both of them generated two different contacts of the same person in the CRM and both of them started to pursuit the same opportunity separately. Firstly, it gives a bad impression to the client that the people of same organization are persuading him/her independently for the same opportunity. Moreover, it is a wastage of resources and time of the business as two of the staff members are working on the same lead. Similarly, data duplication & Vtiger CRM go hand in hand Problems that data duplication causes Data duplication causes following threats Inefficient business processes: Duplicate data makes the business process inconsistent. It makes the
VTExperts Mobile App a Better Way to Manage your CRM
April 29, 2021
Article
A computer is not always accessible to a person, there are times when the users are away from their pc’s. At such times mobile apps provide instant access to the data stored to read and edit it. Mobile apps are a critical part of digital revolution, because of their improved accessibility, increased productivity and cost reduction. Suppose you just left the office and suddenly a client called you and inquired about the update on their recent project. You told him that it is in progress, by checking the status of the project on mobile app. Their are several similar scenarios, where mobile apps prove to be really handy and save people a-lot of hassle.VTiger CRM can also be accessed through different mobile apps e.g. VTE mobile app, Vtiger 360 etc. VTExperts Mobile app helps in managing your CRM on mobile deviced in a better manner, so we can say that
VTiger Providing SMS Marketing
April 21, 2021
Article
SMS is a major source of communication all around the globe. It is one of the oldest and most frequently used texting technology. Marketers use SMS to reach their potential clients. It is common practice of people to avoid marketing emails by setting up filters. Here comes SMS in play and bypass filters. The reason behind using the SMS is to conduct close range marketing practices. They are used to let your customers know about the instant offers with-in a vicinity. Vtiger is providing SMS feature for marketing anf other communication purposes. Another major advantage that SMS is that, with-in three minutes of delivery 90% of the texts are read. This shows how good of a marketing medium SMS is for the marketers. That is why, VTiger is providing an excellent tool for SMS marketing Following are some of the benefits of using SMS in marketing practices. Text messages possess
VTiger Providing Telephony Solutions
April 15, 2021
Article
Telephony is not a very new technology, in-fact it exists for more then a century now. It existed in pre-internet era and back then used to connect to the internet. In todays digital business environment, good communication process is the key to success. CRM offers a wide range of communication tools, ranging from PBX to instant chat to improve communication. VTiger providing telephony solutions, that can be used by aany business (wheather it is a small or a large business) Consider an IT solution provider, they have sales team and a support team. Both of them need a good telephony solution to make calls. For example the sales team need to make cold calls, follow up calls, sales calls etc. On the other hand support team will be asked about various support queries through calls. Telephony integrations is a perfect solution for such businesses. Some small sized firms consider telephony
Use of Conditional Layout in Vtiger
April 15, 2021
Article
All of us have came across scenarios, where a VTiger CRM record is bombarded with a number of different fields. In such situations some of the fields are necessary and some of them are only to be filled if a specific condition is met. For example, in below provided screenshot, all the fields related to the signal will only be filled, if signals enabled is set to “yes”. It would be far much better if all the fields like Signal Reach, Signal screen, Signal Strength are kept hidden and only made visible to the user once the choose “yes” option for the Signals enabled. In this article, we will discsus a great tool for Vtiger named as Conditional layout extension developed by VTExperts. There are countless examples in which businesses have various field for a record, but in most cases not even half of them are being used. Such scenarios
Measure Client’s Satisfaction with VTiger
April 3, 2021
Article
It is not wrong to say that a satisfied customer is the biggest asset for a business. Customer satisfaction can act as a make or break for a business. Managing satisfaction is a complicated task. Measuring customer loyalty helps businesses to provide better solutions to their valued customers. It is observed that firms with high customer satisfaction gets more business. Many goods just failed because of poor customer satisfaction, because if you do not care for customer’s satisfaction in return they will not care for your products and goods. In the world of CRM systems, it is very easy to measure Client’s Satisfaction with VTiger. Advantages of getting Feedback Following are some of the main advantages that customer satisfaction yields for a business Selling to a satisfied is alot easier as compare to the new customer or customer who has a bad experience with your company. A satisfied customer generates
Integrate MS-ADFS with Vtiger CRM
March 26, 2021
Article
VTExperts believes and always focuses on providing better solutions to the VTiger CRM community. That is why we offer a range of different VTiger integrations like QuickBooks, google drive, HubSpot, authorize.net etc. We always keep on bringing new integration for our valued clients and this time it is Microsoft ADFS. Integrate MS ADFS with Vtiger CRM and log into multiple compatible device Before taking a look at MS ADFS integration with Vtiger CRM, let’s understand what is SSO (Single Sign-On). Also we will be looking at MS ADFS (Active Directory Federation Service) What is SSO? SSO (Single Sign-On) is used to login into multiple apps using a single user name and password. It streamlines the overall process of log into different apps and also saves users from remembering multiple passwords. It works on the principle of identity provider, using it websites skips the user to prove their identity by
Inventory Management in Vtiger CRM
March 23, 2021
Article
Inventory is a major component of product based businesses. Mismanagement of inventory can cause huge losses both in term of reputation and monetary value. There are numerous instances when business loss huge sum of money because of inventory mismanagement. Inventory management is one of the biggest challenges faced by the expanding businesses. For example, a local sports goods business expanded and opened a new branch in another city. Now they have inventory stored in multiple locations which is being sold in two different cities. So, with the expansion, managing inventory also became complex and if not handled properly can cause serious troubles. VTiger CRM provides comprehensive inventory management tools, in the shape of its inventory add on. Following are some of the disadvantages of poor inventory management Overstocking/Understocking: Poor inventory management causes overstocking. If you do not know how much quantity of a product should be ordered, it is very
Forecasting made easy using VTiger CRM
March 18, 2021
Article
Forecasting is core practice, that is carried out by every business in order to survive and excel in current competitiveness of business world. Firms gain competitive edge based on more informed decisions. In order to carry out the activity of forecasting past data is used and analyzed to predict how will future trends shape up. A good forecast improves every step of a business, ranging from planning of a project to the reconciling the revenue. In the CRM world, Vtiger made forecasting easy by providing a-lot of different tools Here are some of the advantages of forecasting It is seen, that businesses practicing forecasting make far more improved financial and managerial decisions as compare to the businesses who refrain to practice forecasting. Process of forecasting requires input from all the departments of a business, hence results in creating a sense of participation among the staff members and different departments of a organization
Schedule your Meetings using VTiger Appointments
March 3, 2021
Article
Meetings are an integral part of daily business interactions in the form of business meetings, job interviews, medical check-ups and even for a casual meet up. That is why an appointment scheduler is becoming a critical part of our business and personal life. Appointment scheduler helps organizations to be more productive, organized and punctual. On top of that it makes sure that you have good enough time to prepare for your upcoming appointments by alerting beforehand. Schedule Meetings using VTiger, as its appointment tools is one of the best meeting scheduler feature provided by any CRM system. Appointment scheduling is one of the most recursive task , that you sales and support agents have to face on daily basis and sometimes create a-lot of hassle for the staff members. A sales agent have to schedule a meeting with a promising lead, so he checks at what time he is available and
How to Set workflow upon record deletion (Customization)
December 16, 2020
Article
A very common feature that VTiger users inquire frequently about is, can we set workflows to send an email, update a field, create record, create event etc. upon deletion of a record. Unfortunately, VTiger do not provide this feature by default. That is why, we at VTExperts provide a customized solution for this problem. For example, a user (e.g. administrator) of a VTiger CRM system wants to get notified through mail when any other user of the CRM system deletes a record. By default, this feature is not supported by VTiger CRM and hence this task cannot be performed on default VTiger configurations. This customization gives you a new option to Trigger Workflow on Record Deletion Practical Example for further explanation of this customization and how to use it An Admin user wants to get notified through Email whenever a contact is deleted Workflow Now, we will set the workflow, which will send a notification (in the form of email) whenever a record (Contact) is
Picklists & Text Fields Explained In Advanced Comments Extension For VTiger 7
March 2, 2019
Article
Advanced Comments for VTiger by VTExperts is an extension that modifies the standard feature of Comments in VTiger to manifolds. VTExperts’ Advanced Comments extension for VTiger changes standard VTiger comments and adds several new features. Those enhancements completely change the way to comment in VTiger. It adds several modern enhancements to existing comments functionality. In addition to two picklist fields that you can create for comments (used for categorization), several distinguish features have been added to the extension so far. Rich text formatting, reply via email to a comment, making comments internal by default are just some of those. It allows to tag users using @mention feature in comments. The tagged users receive notifications via email. The extension also comes with the ability to add two picklists and one text field. Let’s see how does these fields work: Picklist Fields There are two picklists available in the settings of Advanced
Group & Sort Related Records By Fields In VTExperts Document Designer For VTiger
February 7, 2019
Article
Document Designer PDF maker and Electronic Signature for VTiger has this feature to add a table from related modules. The purpose to add a related module table is to show related records to this specific record. There are options like which fields to show, filter the records, theme, and size it properly. Group Related Records By Fields We have added another option to group related records by given fields. If you go to a document in Document Designer > Data Objects > add a Related Module table, you will see the “Group by” field. This is a multi-select field, so you can add as many fields as required in order to group the related records by those fields. This is how the outcome will look like depending upon the selected fields: There’s another option in the same settings block, which is “Sort Field”. This is a picklist, so you can
Enhanced Duplicate Finder In VTiger 7
January 30, 2019
Article
There’s a very basic feature in VTiger 7 to help locate and merge duplicate records. It allows to search in a module for specific fields. Say, you want to find all the duplicate records on the basis of Primary Email, you can do that. This can be done by: Clicking “More” button in any module’s list view Click “Find Duplicates” Simply select fields in “Match Fields” field. It will search duplicates depending upon the selected fields and show all records. In our example, if you select “Primary Email” field in “Match Fields”, it will give all the records from current module with duplicate emails. This is the available functionality for standard duplicate finder. Enhanced Duplicate Finder We customized this feature and took it several steps further. This is how we customized it for one of our client: Advanced Duplicate Check and Merge extension for VTiger Exact Match Fields: These are
Add Custom Fonts To Document Designer In VTiger
January 28, 2019
Article
Document Designer by VTExperts is a tool for VTiger open source that lets companies to streamline data management and perform the required paper work with modern tools and options. The editor is able to create and configure smart documents with the ability to show conditional fields and map data through those fields. The extension comes with electronic signing as well as formal processing of the created and signed documents. There’s lot more to this tool; you can read the details, see video demos, and go through the user guide on the extension’s page. Add Custom Fonts to Document Designer We have now added the ability to add custom fonts to the Document Designer. Users can choose any fonts that they require to use for their documents, proposals, quotes, invoices, orders, webforms, email templates, PDFs etc. The way it works is quite simple: Get the font you want to use in
Google Maps in VTiger: Service now loads only when it is called
January 18, 2019
Article
Our extension, Google Maps & Route Integration, helps VTiger users to reach the leads/ clients more efficiently by showing them as colored pins on the Google Maps. It enables users to choose the Map Center which can be anything from Company Address to User or Zip code. It can draw routes automatically or manually and according to four different types I.e Walk, cycling, Transit and Drive. These can also be printed as ‘directions’ using smart devices. This extension allows users to schedule their route as well as print it in the form of a map. This feature is very much identical to Google Maps. It also supports multiple addresses when used with Google Address Lookup extension. New Feature We have tweaked it a little bit so that the service now loads only when it is called. This keeps the system robust and efficient. You can go to any module for which this extension is enabled. On the Top left, there is “More’ button. The Google Maps will
Remove Quick Create For Individual Standard & Custom Modules In VTiger
January 16, 2019
Article
Currently, in VTiger, when you open any module and try to add a related module, it opens a quick create popup, instead of going to the full form. Some of the companies/users do not prefer that outcome and want to move to full form straight. We’ve been asked this question several times and therefore tried to give a quick solution as follow: Question: How to remove Quick Create feature for any module? The aim is to remove a specific module from the Quick Create list as well as when adding as a new related record to another module. Answer: Go to add this: modules/YOUR_MODULE/models/Module.php Question: How to remove Quick Create feature for a CUSTOM module? The aim is to remove a specific custom module from the Quick Create list as well as when adding as a new related record to another module. Answer: Add following function to your custom_module/Models/Module.php Questions?
Recently Modified & Recently Viewed Widget For VTiger 7 (like VTiger 6)
January 15, 2019
Article
In VTiger 6, there was this useful widget to see recently modified records in VTiger. It appeared once you open a module > record. The list was capable to display 10 recent most edited records max. That means, if you modified a record, moved several records ahead and suddenly realized you needed to update another thing in the first record – you can easily get to it from that widget. This widget was useful, but cut off in the VTiger 7 upgrade. Moreover, there was no alternate provided. That’s why we built this customization that does exactly the same and more. We created two widgets as VTiger 6’s functionality: Recently Modified: This widget shows the recently modified records from the same module. Recently Viewed: This widget displays the recently viewed records. This is a bit more complicated to implement and new feature. VTiger 6 only had the option to view
Filter Records By Status In Email Marketing Campaign Extension For VTiger
January 3, 2019
Article
You would know about a lot of email marketing tools that can run marketing campaigns, and include professional email builders. Some advanced tools are MailChimp, Hubspot, GetResponse etc. that most of VTiger users idealize for their use. They often look for MailChimp integration with VTiger for marketing and campaigns. But the integration comes costly. VTExperts Email Marketing Campaign Extension For VTiger We came up with our own Email Marketing extension for VTiger which does not require any integration. The extension is capable of running professional and attractive campaigns. It offers step by step wizard to design campaigns. The extension allows sending emails from Multiple Outgoing Servers. It also includes the #1 open source email designer Mosaico. The extension has quite a lot of features – you can study them in detail on the extension page. I’m writing this article to explain a rather prominent attribute i.e. sorting the contacts/leads/organizations by
Smart Preview & Character Limit In Advanced Comments For VTiger
January 2, 2019
Article
Advanced Comments extension for VTiger converts regular VTiger comments to featured comments. It adds several vivid enhancements to existing comments functionality. In addition to two picklist fields that you can create for comments (used for categorization), several distinguish features have been added to the extension so far. Rich text formatting, reply via email to a comment, making comments internal by default are just some of those. The extension also supports tagging users in comments using standard @mention. The tagged user gets a notification via email about the comment.
Customizable Buttons for Vtiger
December 31, 2018
Article
Custom Buttons Extension for VTiger improves efficiency when updating records. Buttons can be configured to show modal popup with selected fields. For example, you can add a button to “Update Address” which will only show address fields when clicked. This is very primitive example; however, it can be used for so much more. You can read more about the extension’s features and the see the implementation (recommended to understand new functionality). One-Click Update (New Feature) The extension, now, is capable of updating a picklist field with a single click. For example, in your sales system, if the inevitable outcomes for Opportunities are limited i.e. “Closed Won, Lost” etc., you can do that with a single click. This can be done in addition to the standard functionality. The new settings added are “Silent Field Update”. The first picklist in “Silent Field Update” shows all the picklists from the select module.
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