A very common problem with setting up SMTP is that it cannot save data and error occurred while sending mail. It is because the SMTP configuration required app passwrord to be functional. In this article we will learn the process of configuring SMTP using app-password

The reason behind this that email service provider now use app passwords to allow logging into some less secure applications

Setting up SMTP in VTiger

This problem is also faced in VTiger CRM. Let’s take an example and set up SMTP for gmail using app password

How to get app password??

App password is only available on those email I.D’s which have enabled 2-Step verification. to get the app password follow the instructions mentioned below

• Log into your Gmail account

• Click on the manage account google account

• A new window will open,  select security option

• Scroll down and select app password

It will again ask for the email id and password, provide it and then it will take you to the app password generation page

1. Select app: Use the drop down menu. In Vtiger’s case it will be set to custom and provide a name for the app. In case of custom app the select device field will be removed.
2. Select Device: Use the drop down menu to select the device on which you will be using the app.

Finally click on the generate app password

App password is generate and is shown in the orange box highlighted in red box

How to use app password in Vtiger

Use this app password to set SMTP

While configuring the SMTP or outgoing server use the app password instead of the password to set it up

Upon saving, the outgoing server/SMTP is set up successfully

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