The key to manage a business or organization is effective communication. it helps employees and managers to carry out their job tasks more proficiently. Managers have to communicate the business plan and other organizational strategies effectively to the other staff members, only then the organizational goals can be achieved. Planning, organizing, implementation, leading and controlling, all the core operations of a business need excellent communication process to achieve desired results. In this article we will look at benefits of using internal chat in Vtiger

For functional communication process, organizations needs efficient communication channels. Good communication channels in an organization can do wonders for the organization and one such channel is internal chat. Internal chat or instant messaging is considered to be one of the most important modern day communication tool, that is taking over the traditional communication processes.

What Benefits do Internal Chat yield for a business?

List of the benefits of internal chat is a long one, but here we will mention some of the prominent advantages of internal chat

1. Faster Response time:  As compare to the other communication tool like email, chat is much more faster and reliable. It makes the process of communicating faster for both the sender and receiver of the message
2. Connecting remotely working staff member with other employees: If the job of some employees of your firm require them to work remotely then internal chat is one of the best tool to communicate with them. It helps them to feel connected and instant response also benefits to increase their productivity.
3. Increased engagement from the staff members: Through internal/instant chat employees can connect to their managers and other staff members relatively easily. Such, open communication channels helps members of a firm to interact more with each other and increase employee engagement
4. Aligning team work: Internal chat is a collaborative tools, using which employees collaborate with each other and align their tasks with each other. It helps them to remove redundant tasks and help each other to increase productivity.
5. Instant Feedback: In modern business era feedback is an important tool for increasing productivity. Using internal chat, staff members can collect feedback from their seniors and other employees instantaneously. Employees can ask quick questions and get faster responses from each other
6. Record of communication: Through instant chat tool, user can take a look chat history and view previous chats. Moreover, to find a specific piece of information, user can use search function to locate it in chat history.

That is why we introduced VTExperts Collaborative Chat, an excellent internal chat tool that can improve the productivity of any kind of business with its state of the art features.

What is Collaborative Chat?

Collaboration/Chat tool integrated within VTiger allows users to send direct & private group messages, create public channels/chat rooms and keep track of all the communication within VTiger. It s a great tool for a team looking to collaborate within VTiger. Using this extension, users can yield the benefits of the internal chat in Vtiger

It works as Instant Messaging chat enabling users to see notifications, archive/leave rooms and respond immediately. Document/Attachment upload/sharing is also supported by the extension

Prominent Features of Collaborative Chat

• Enables VTiger users to chat in VTiger (works as IM)
• (NEW) Ability to link conversation to any VTiger record
• (NEW) Ability to initiate conversation from any VTiger record and see history
• Intuitive “slide in/out” design allows to switch between the chat & VTiger record without leaving the page
• Supports Channels (public to all users)
• Supports Private Groups & Direct Messages
• Allows users to Favorite Conversations
• Archive the Conversation/room (move to archived list)
• Leave the Conversation (completely remove from the list)
• Supports Document Attachments within Chat/Collaboration Board
• Supports Real-time messaging & notifications
• Text edit supports bold, italics, underline, font size/color & emoji

Next Article: Round Robin now Supports Groups as well