In the current era of development, there are several ambiguities that one needs to clarify. Perhaps, in this fast pace of the race and some natural constraints, one can not afford to get the issue sorted in a huge time frame. To avoid time constraints and increase operational efficiency, we have FAQs (Frequently Asked Questions). There is no denying the fact that the list of advantages of FAQ’s section is a long one.
In the Corporate world we have different industries and so do different problems. To provide a quick solution, Companies now design a module/department that provides support. FAQs is a subdomain of this department. Issues that are usual, time-consuming and can easily be resolved, come under the FAQ. When a company provides some services, they do know what could be the possible issue that their target audience can face.
How does FAQ help?
To minimize the response time and bring excellence in quality of service, companies keep preserving the solutions for certain problems. These issues can range from daily work operations, activities, updates and changes. When a client faces an issue, he can access the FAQ and find a relevant solution for the problem according to the nature of his query . Usually, FAQ is designed for the issues faced in performing daily tasks. For Example, Setting up a calendar event for a particular event, How to assign a task to a multiple personnel.
How does FAQ help in CRM systems?
CRM (Customer Relationship Management) is a system that allows companies to convert all the raw data into useful information with the help of different tools. Companies that use CRMs have to work and play with online platforms. Due to some enormous errors, their operations hinders them and they might not be able to get this sorted.
Some of the common examples are below:
How to keep an email as a record for the long run in CRM?
How can I set reminders for my daily tasks?
Do email marketing supports custom modules?
How to process a sales order in my environment?
How to set up SMTP?
Just like the above examples, there are many other major and minor queries that one needs to perform on a daily routine.
Advantages of FAQ’s Section designed by VTExperts extension
Knowledge base is an extension of VTExperts for Vtiger CRM. It is an advanced form of FAQ’s. We already know what FAQ is all about. Now we look into the functionality of FAQ(Knowledge base) in VTiger
1- It has interactive and easy to use navigation. It provides a pleasing user experience and user interface. The user interface enforces the user to get to know and find maximum functionality of the extension.
2- Instant + Smart search saves a lot of time for the user. Instead going to a module and then finding a solution using trial and error method, it will directly take you to the solution you are looking for.
3- Expand/Collapse from any view. You would neither switch between tabs nor your data will be overwritten. It allows you to have a pop-up view instead of redirecting the page.
4- It supports RTF data. Other FAQs only consist of rich text while Knowledge Base allows you to proficiently bring the use of Charts, tables and Graphs in your processes and solutions.
5- Advance permissions: You can set permissions to keep your data secure from certain audiences or users.
6- Last but not least, It is available on VTiger marketplace. You can easily buy it from the market.