Office365 Outgoing Server Sends Special Characters
It is observed that sometimes when an email is sent using Office365 outgoing server in VTiger 7 CRM it replaces some of the alphabets or umlauts with special characters in the email. In this article we will show you how to tackle the problem of Office 365 showing special characters in VTiger
Note: To see the Office 365 outgoing server settings, kindly check “How to Configure Outgoing Server in VTiger” link
For example
The email that is received to the user is showing additional special characters that were never included into the email
This error is caused by the core Vtiger or office365 code.
In case, you are facing this problem then you can resolve it using following information
Make sure to while creating a new instance of VTiger Mailer, change PHPmailer encoding to the provided encoding in Config.inc.php
| Code | |
|---|---|
| 27 | * Constructor |
| 28 | */ |
| 29 | function __construct() { |
| 30 | + global $default_charset; |
| 31 | parent::__construct(); |
| 32 | $this->initialize(); |
| 33 | + $this->CharSet = $default_charset; |
| 34 | } |
| 35 | |
| 36 | /** |
This article helps in removing the issue of Office 365 showing special characters in VTiger. Furthermore, checkout the article related to Troubleshooting of email workflows in Vtiger in order to make your automated emails more consistent.
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