Advanced Comments for VTiger by VTExperts is an extension that modifies the standard feature of Comments in VTiger to manifolds. VTExperts’ Advanced Comments extension for VTiger changes standard VTiger comments and adds several new features. Those enhancements completely change the way to comment in VTiger. It adds several modern enhancements to existing comments functionality.
In addition to two picklist fields that you can create for comments (used for categorization), several distinguish features have been added to the extension so far. Rich text formatting, reply via email to a comment, making comments internal by default are just some of those.
It allows to tag users using @mention feature in comments. The tagged users receive notifications via email. The extension also comes with the ability to add two picklists and one text field. Let’s see how does these fields work:
There are two picklists available in the settings of Advanced Comments extension. Enabling a picklist adds the picklist under the Rich text comment box. The picklist values can be added and colored using standard vtiger 7 functionality. Selecting a value from the picklist colors the entire comment with the same color.
It helps to spot the comments from specific categories at once. The purpose of adding two picklists is to allow multi-categories comments. Say if the users want to discuss two cases at a time, two picklists can serve the purpose. This is just a very basic example – the picklists can be used in anyway required.
The Picklist Fields can be enabled/disabled, renamed, and modified in the settings of the Advanced Comments extension for VTiger. The details are available in the help guide.
Text Field in Advanced Comments
The text field in Advanced Comments for VTiger serves as a note for a comment. It simply adds a text field under the Rich text comment box. Any note added to the Text field gets displayed in the comment.
The text field can also be turned on/off as well as renamed in the extension configuration.
Show/Hide Fields in Comments
As explained here, the comments previews can be restricted according to the will. Also, the previews can be turned on/off or better; setup smart previews in order to cut off the previews at specific keywords.
There is an option to show or hide the picklists and text fields from the preview. The option is right under the picklists and text field settings in configuration panel. If enabled, the fields will be shown and disregard the limit of the number of characters of preview.
If enabled, an extra row for the fields gets added to the preview. If you disable this field, the picklists are only accessible when the comments are shown full, ignoring the fields in the previews.
To learn more, please see our user manual for Advanced Comments extension. The extension is included in the Extension Pack and is available for all our subscribers. If you need more information or have questions, send us an email to firstname.lastname@example.org or visit www.vtexperts.com for live chat – we usually respond within 24 hours.
Please note that we design our extensions to be as flexible & configurable as possible, so if you feel uncertain if this would work – email us and we’ll be pointing you to the right direction. Also, we can add features or can customize extensions to meet your needs and make sure you will be up and running in no time. If this extension is “almost” what you need – we can work with you to make necessary changes so it is “exactly” what you need.