In the current business environment, effective communication and notification alerts are name of the game. Only those organizations achieve success whose both internal and external communication are up to the mark. Every organization is trying to cater most customers as per their capacity, but, sometimes while doing so the element of punctuality is compromised. This happens not because of the fact that organization deliberately wants to hurt the customers, but due to the workload on the sales reps. The solution is sending alerts to the respective personnel so they can be reminded about the tasks they have to perform. In real life, we can see a branch manager sending an alert to the business development officer to remind him about the meeting with the lead he was previously working on.
Alert Feature is an Essential Part of a CRM
As you can see how much important sending an “Alert” is in real life, can you imagine a CRM that fails to provide this feature with the best of the quality? Nowadays, using a CRM to manage operations is a common practice of competitive firms, they have automated their whole operations using a CRM. Imagine a firm that use CRM and but lack the proper automated alert system to give heads up to its sales reps in time of need? The manual operation will be far more hectic.
VTiger 7 Alert Feature
Well, what makes VTiger 7 shining is how VTiger 7 read these small yet annoying problems and always respond with long lasting and concrete solutions. Same is the case with the sending automated alerts for not only making external communication better, but also improving the internal announcement system within the firm. The alert feature of VTiger 7 is carefully designed while keeping different aspects of communication into account. VTiger 7 alert notifies users (human resource) whenever a major happening takes place related to their operations. For example, an existing customer wants to change the plan of the product, VTiger 7 will immediately alert the sales rep who was associated with that customer about this development.
How VTiger 7s Alert Feature is Exceptional
VTiger 7 alert feature basically caters three kinds of operations first. It will notify human resource about the major activities of customer, a lead or a prospect related to them. Secondly, VTiger 7 alert will also provide notifications about those customers whose status remains idle for a brief period of time, so that sales reps can contact that customer and re-engage him. Last but not least, more than one person can be working on a single customer and whenever one of them makes any changes regarding the customer profile others are informed about it via VTiger 7 alerts.
Examples to Elaborate VTiger 7 Alert in detail
I will tell you a scenario to help you understand VTiger 7s alert feature further. Bob is working for a business firm as a sales rep. The problem Bob was facing before using the VTiger 7 alert was that, he was so consumed by major clients that sometimes due to workload he fails to keep the track of dealings with other customers, as a result, he has to face the criticism from customers as well as from management in terms of not managing the customer relationship effectively. After all, Bob is a human and is immune to workload problems. But, after using the VTiger 7 alert feature, now he is informed with every major happening related to his customers. Moreover, VTiger 7 alert notifies him whenever the status of a client becomes idle. So, he can re-engage idle customer in the process of communication and increase firms profit. There are clients on which more then one human resource are working simultaneously. VTiger 7 notifies all the persons working on a client whenever anyone of them make changes regarding to the customer. VTiger 7 alert helped him to respond to clients effectively and more timely which helps in making the customer relationships better.