VTiger and Asterisk/PBX integration can be challenging and requires a lot of resources (direct asterisk integration, extensions, server changes, etc..) to get it right. We have come up with a more simpler solution that converts phone number field into softphone compatible hyperlink also known as “Click to Call”. The phone call is triggered by “tel: xxxx” hyperlink and each phone field in all the VTiger views (list, detail and edit) has an icon can can be clicked to trigger the call on your softphone.
It’s a very elegant and cost efficient solution to quickly place calls from VTiger using your own softphone or skype.
That’s just one of the VTiger customizations we’ve done – please give us a call if you need such solution or anything else related to VTiger.