Related Blocks & Lists enabling a display of related records on the Detail, Create, and Edit Views. Intuitive configuration panel allows system administrators to configure which modules (Related Lists) will be displayed on the Detail/Edit Views.
How to Create Block that Only Shows Open Tickets
Go to the Menu >> Settings >> CRM Settings >> Module Management >> Module Layouts and Fields. Here Select the module and click on the “Add Related Block” button.
Select the Related Module and its Fields. Select the Filter Field and its value.
Here you can see the Related Block in the Contacts Detail View. You can also Add New Tickets form this Related Block.