Out of the box vTiger does not have a Graphical user interface to control the default sort order for listviews. Each business is different and everyone has their own needs. In order to change the default sorting order on Trouble Ticketslistview – you will have to modify few files.
First, we need to set the default sorting field and order.
Go to /vtigercrm/modules/HelpDesk/
Open file “HelpDesk.php”
Find a line which has “var $default_order_by” and change the value to preferred sort field. Note, it should be field name and not the field label.
The line below will be “var $default_sort_order” – By default it’s set to DESC (descending order), it can be changed to ASC (ascending order) if needed.
Once changes are made, save the file.
Second, we need to enable the default sort order.
Go to /vtigercrm/
Open file “config.performance.php”
Find line which as “‘LISTVIEW_DEFAULT_SORTING‘” and change it to “true”
Save the file
Finally Sign Out of vTiger & Sign back in and the new sort order will be in effect.
Note, the same method will work for all modules including Contacts, Accounts/Organizations, Assets, Campaigns, Documents, Leads, Invoices, Quotes, Sales Orders, Purchase Orders, Potentials/Opportunities, Products, Services, Projects, Service Contracts and Vendors.
Default Trouble Ticket Sort Order in vTiger
Default Trouble Ticket Sort Order in vTiger Adjustment