To keep a customer demands as much skill as to win one. In the current era of sales and services, giants like Amazon and UPS have set top notch standards. So users tend to avoid companies, not furnishing next to the best customer service departments. So keeping up with the pace is getting tougher as seconds go by.
Typically, most of the companies channel customer care via phone and email, which sometimes satisfy the demands. But while solving persisting issues, a business requires more than mere phone and email support. Long wait, service with continuous interruptions, and tenacious absence of straightforwardness, certainly create gaps between best and you. It doesn’t only bother the customers, but teams also suffer a lot.
Vtiger 7’s Customer Portal provides the users with the authority to self-serve, connect with, and keep track of the issue rectification process. As the upshot, customer satisfaction, trust, and loyalty is increased and business efficiency gets a boost. With Vtiger 7’s latest customer portal, users can avail several facilities:
- They can fix minor issues by skimming through FAQs.
- If Knowledge Base is not enough, they can file new complaints.
- Keep tabs on the complaints.
- Transfer archives related to cases or whatever else a business may require them for.
- Quotes and Invoices, an individual’s previous order history, and other relevant information are also accessible to the complaint resolution department.
This is the best possible solution for customers’ problems and it’s acquired by Vtiger 7.
Note: Here is a very useful article about invoices: How Vtiger + Accounting System Integration Makes Information Exchange Seamless!
Customers Get Hawk-eye View Over Their Complaints
For long enough, your clients had called and reported the problems. Well, it was enough until now. Your clients can login to the specified section and open up a new case. It furnishes them with personally marked territory which also works as a mailbox for the support team.
Even inside the portal, the services continue and customers just have to fill some basic as well as optional fields. More information results in improved and rapider solution. Once the proper data is documented and submitted, the user can also track support team’s progress. The pertinent department can ask for more details, if the previous set was not sufficient. At your side, a whole phenomenon is triggered which align the incoming requests while keeping the queue steady. Moreover, manual data entry is not required, saving resources, manpower, and precious time.
Documents, Quotes, and Invoices are Easier to Provide When Asked
What does back off arrangements and make the undesired view of sloppiness? Handing over printed receipts to customers. So when there is a requirement of a specific document, invoice, or quote, customers have to provide back that invoice. But obviously it’s not the case in Vtiger 7. In customer portal, all of the receipts, documents, and quotes are available to users. When asked, providing a specific one is just a few clicks away. A client will log in to the portal, upload the required manuscript and get busy again. Once uploaded, support team receives the requested document, which stays in the record without the hesitation of arranging a special file in corner cabinet.
“Honesty is the Best Policy”
What is equally important for customers as providing best support services? Sending regular and straightforward updates about their tickets. Your clients stay informed about any redesigns toward arrangements or ventures related to their cases. Also with the latest update of the CRM, customers get elegant feeling of trust and control, as advancements being made are constantly visible to them.
Knowledge Base Saves Resources by Delivering Solutions to the Frequently Asked Questions
There is a whole thorough section of Frequently Asked Questions, where minimal issues get solved without even a hand from your side. It’s comfortable for clients as well as companies. There are helpful tools like Search and Top Questions aiding faster solutions. Also, this section exhibits pertinent questions marked as Published according to the logged in organizations. Zendesk’s recent survey has shown that about 50% users fancy self-help tools instead of calling, emailing, or creating new cases for companies. Vtiger 7’s customer portal not only pleases clients but organizes the tasks for companies, saving man-power, cost, and precious time.