May

Multiple Conditional Formulas in Same Field of IDCA

May 31, 2021
Article
Multiple formula’s can be used in IDCA total fields. Here we will look at multiple conditional formulas in same field of IDCA. This article will cover syntax to apply multiple independent conditional formulas in the same field as and when required. This can help in many ways. For example. a field may be depending upon multiple independent conditions to produce the result. For this, you can use this feature to customize a field by adding multiple independent conditions in the same field with any arithmetic operator in between as required. Syntax: IF{(Condition 1),Value If True,Value If False} Operator IF{(Condition 2),Value If True,Value If False} … Here, Condition 1, Condition 2 : The multiple criteria, Values if True : Respective values in case above said conditions are met, Values if False : Respective values in case above said conditions are not met, Operator: Relation between the multiple conditions. Example: Add the following in the formula section

Create Custom Form in Vtiger

May 29, 2021
Article
Forms are an integral part of any CRM and can be used in multiple ways. We, at VTExperts, believe that the more options provided in designing a form means better results for the clients. In order to provide users better forms that are easy to configure and use, we designed VTiger CRM extension names as Custom Views, Layout and Forms. Create Custom Form in Vtiger using this state of the art extension. Designing form using VTExperts’ Custom Views, Layout and Forms is very easy and smooth process. To Create a Custom Form, Go to Settings > Extension Pack > Custom Forms & Views Add Custom Forms & Views button is used to create a new form or view. Name, status and module of the existing modules can also be seen on this page Click on the Add Custom Forms & Views Module: Select the module for form configuration. Name: Specify the name of the form Status: You can keep the form active or inactive using this option Profile: Specify the profiles for

Advance Customer Portal by VTExperts

May 27, 2021
Article
Customer portal plays a vital role in engaging customers and providing them with a place, where they can find account specific information. Vtiger CRM also allows to establish a customer portal, through which companies can interact with the clients. Vtiger CRM default support portal provides a number of different features like viewing tickets, enabling charts, announcement etc. A good customer portal can yield great results. Hence we offer a great tool in the shape of, Advance Customer Portal by VTExperts. We VTexperts believe on doing more for our customers. That is why we developed Advanced Customer Portal, in which we incorporated additional features that can do wonder for the businesses. Some of these features are setting the starting and ending date of portal support, setting privileges for the modules, adding customized modules etc.       Glimpse of Customer Portal Configurations Following image just provide the glimpse of Advance Customer

Troubleshooting Email Workflows in VTiger

May 25, 2021
Article
Workflows play a vital role in sending automated emails. In this article we will look at Troubleshooting Email Workflows in VTiger What is Email Workflow? An automated email is sent when a specific condition is met. Email will be only sent if a specified email is fulfilled. When the condition is met the email will not be sent right-away, in fact it will be added in a queue and will be sent once the VTiger cron-job is executed A Basic Example how to set a simple Email Workflow. We are setting a simple email workflow, it will send an email to the respective contact email id whenever the phone no is changed or updated. Following are the basic details regarding the workflow we are going to set up and when will it trigger Following is the condition i.e. When Office phone is changed Following is the action that will be executed when the condition is fulfilled. In add action drop down

Inventory Deduction in Vtiger CRM

May 23, 2021
Article
The rule for inventory deduction is that once a Sales Order is processed, the quantity of inventory should be decreased by the amount of sales order automatically for example You have “Wallet” as a product and the total quantity of available wallets is 15. You processed a sales order of 5 wallets, so the inventory left for the products should be 10 and this is done automatically. But, VTiger does not work like this. In VTiger the deduction in the inventory will only takes place once you generate the invoice. Lets take a practical example to understand this process A company has 20 wallets in stock They processed a sales order of 5 wallets But, Vtiger stills shows 20 wallets in inventory To update the inventory, you will have to generate the invoice. Once, you generate the invoice the inventory available in the products will be reduces by the amount

Benefits of VTExperts Time Tracker

May 21, 2021
Article
While organizing projects one of the major problem that managers face is keeping the track of time. A project consist of several tasks and every task takes different amount of time to be completed. Their is a possibility that on each tasks multiple staff member are working and the time they put on doing that task is also different. Filling so many timesheets manually not only takes a lot of time but is a task full of hassle.. Recording such an extensive time log is a task in itself. Vtiger CRM provided the feature of time tracker, which does the job quite well. But, if you need something more then take a look at long list of benefits of VTExperts Time Tracker extension. This new and improved time tracking feature of  VTiger allows to automatically log the time each employee spent on a task.     In VTiger tasks are

Autofill supports Related Blocks

May 20, 2021
Article
While creating a new record through VTExperts related list and record extension, do the fields fetch data thourgh autofill extension? Yes, now Related blocks and lists is supported by the autofill feature. Autofill supports Related Blocks, this means whenever a user adds a record throught the realted blocks and the autofill is configured on the field of the fetched records, Autofill extension will fetch the data and fill it into the fields of the new record. Related Block : Extension for VTiger enabling a display of related records on the Detail, Create, and Edit Views. Intuitive configuration panel allows system administrators to configure which modules (Related Lists) will be displayed on the Detail/Edit Views. Field Autofill : Field Autofill for VTiger is yet another amazing productivity tool. It saves time by autofilling the data into the CRM. Previously, field autofill do not fill in the data when a record is

Efficient reporting with Vreports

May 20, 2021
Article
Reports play a vital role in analyzing and  making right decisions for your business. They provide key insights and important details that can boost the performance of your business processes, e.g. better marketing campaigns, more accurate future forecasts, planed budgets and last but not least enhanced decision making. Reports in CRM system Reports are an integral part of CRM, that is why almost every CRM provides dedicated reporting mechanism. VTiger reports allow user to sort out heaps of data and generate meaningful insights based on data. On daily basis, your VTiger CRM system is fed with multiple gigs of data, this data may include new opportunities that your sales team created, invoices generated by your accounts department, project tasks created by the support team etc. Through VTiger Reports you can extract useful information from the data and then make better and smarter decisions. Using VTiger reports user can add detailed

Conditional Layout – Role Based Permission

May 20, 2021
Article
Conditional layout is a great extension and now user can set Conditonal layouts based on role permissions Now, you can also set conditional layout based on roles of the user using the CRM. To set conditional layout on role based permission, follow the below mentioned procedure: Go to Settings > Other Settings > Conditional Layout Following screen will open To set a conditional layout, click on “+ New Conditional Layouts” and select module. Set the condition based on role and finally set the action if condition is fullfilled. Role based condition is shown in the figure below     Example for Demonstrating How to use Role Based Conditional Layout Here, we will demonstrate the usage of role based permission in Conditional layout with an example. In this example the assigned to field in contact module will hide, if the role of the user is CEO and the lead source is Cold call Step 1 : Select Module In Select Module, choose Contacts Provide the appropriate description for

Configuring SMTP using App-password

May 19, 2021
Article
A very common problem with setting up SMTP is that it cannot save data and error occurred while sending mail. It is because the SMTP configuration required app passwrord to be functional. In this articel we will learn the process of configuring SMTP using app-password The reason behind this that email service provider now use app passwords to allow logging into some less secure applications Setting up SMTP in VTiger This problem is also faced in VTiger CRM. Let’s take an example and set up SMTP for gmail using app password How to get app password?? App password is only available on those email I.D’s which have enabled 2-Step verification. to get the app password follow the instructions mentioned below Log into your Gmail account Click on the manage account google account A new window will open,  select security option Scroll down and select app password It will again ask

Round Robin now supports groups as well

May 19, 2021
Article
Round Robin is  great extension, which is used to assign tickets/records to the users. Now, VTExperts Round Robin supports groups as well How to assign a record to the group Following is the method to assign a record to the group Go to the Settings Choose Extension Pack Choose Round Robin Click on “+ Add a New Round Robin” Upon clicking following page will open Now, while assigning the members, you can assign groups as well. Previously it only supported individuals     Example Let’s take an example and try to assign tickets to the groups instead of the individuals first configure a round Robin policy for the tickets and make sure to select groups in members field 2. Now take tickets which are unassigned. In this example, the tickets with open status are unassigned 3. Now trigger the scheduler for round robin Once the round robin scheduler is executed,

Benefits of using Internal Chat in Vtiger

May 18, 2021
Article
The key to manage a business or organization is effective communication. it helps employees and managers to carry out their job tasks more proficiently. Managers have to communicate the business plan and other organizational strategies effectively to the other staff members, only then the organizational goals can be achieved. Planning, organizing, implementation, leading and controlling, all the core operations of a business need excellent communication process to achieve desired results. In this article we will look at benefits of using internal chat in Vtiger For functional communication process, organizations needs efficient communication channels. Good communication channels in an organization can do wonders for the organization and one such channel is internal chat. Internal chat or instant messaging is considered to be one of the most important modern day communication tool, that is taking over the traditional communication processes. What Benefits do Internal Chat yield for a business? List of the benefits of internal chat

Data Duplication & VTiger CRM

May 11, 2021
Article
Data Duplication is a problem that is faced by almost every business organization. Especially in case a firm is handling their database using a CRM, duplication of data can cause major problems. For example, two of your sales staff members got intact with a same person, both of them generated two different contacts of the same person in the CRM and both of them started to pursuit the same opportunity separately. Firstly, it gives a bad impression to the client that the people of same organization are persuading him/her independently for the same opportunity. Moreover, it is a wastage of resources and time of the business as two of the staff members are working on the same lead. Similarly, data duplication & Vtiger CRM go hand in hand Problems that data duplication causes Data duplication causes following threats Inefficient business processes: Duplicate data makes the business process inconsistent. It makes the