Tickets

Vtiger CRM Mail Manager

June 14, 2021
Article
Mail Manager is an integrated email client that allows users to perform CRM related actions on incoming email. It helps you create Leads, Contacts, Organizations, Tickets and To Dos from the emails that you receive in your inbox. Should sender’s email id match with a record in vtiger CRM, you can perform more actions like, Attaching email, Adding To do, Comment and Ticket. Additionally, you can manage composing, replying, forwarding emails etc. In short, Vtiger CRM Mail Manager provides an excellent feature using which a user can create new records from the email and update the existing one.   Steps Configure Incoming Mail Server Go to settings and select Mail manager While accessing it for the first time, it will take you to the configuration page. From here user can configure the mailbox Once , user click on the configure mailbox, it prompts to select email provider to receive all

Round Robin now Supports Groups as well

May 19, 2021
Article
Round Robin is  great extension, which is used to assign tickets/records to the users. Now, VTExperts Round Robin supports groups as well How to assign a record to the group Following is the method to assign a record to the group Go to the Settings Choose Extension Pack Choose Round Robin Click on “+ Add a New Round Robin” Upon clicking following page will open Now, while assigning the members, you can assign groups as well. Previously it only supported individuals     Example Let’s take an example and try to assign tickets to the groups instead of the individuals first configure a round Robin policy for the tickets and make sure to select groups in members field 2. Now take tickets which are unassigned. In this example, the tickets with open status are unassigned 3. Now trigger the scheduler for round robin Once the round robin scheduler is executed,