Call Center extension for VTiger is designed to allow semi-automated call scheduling. It integrates with VTiger Campaigns and allows calls to be scheduled for Leads, Contacts, & Organizations. It supports multi user assignments (spreading the calls across multiple agents) with an advanced logic (calling their own versus random leads). Each campaign is summarized by Calls Scheduled/Completed & Opportunities Created.
Calendar Popup comes standard which allows to see all the necessary information (Call Details, Contact, Lead, Organization, Opportunity) on a single screen popup. Users can be forced to make calls as well as snooze them.
Here are some of the key features that make our extension unique:
- Includes “Calendar Popup” extension
- Calendar Popup allows to view & edit related Contacts, Leads, Organizations, Opportunities from within the calendar view
- Integrates with VTiger Campaigns and schedules calls against them
- Supports calling to Contacts, Organizations, Leads
- Allows to schedule calls for multiple users, set date & time.
- Includes a Preview before scheduling the calls
- Includes User Summary (Calls Scheduled, Completed, Pending, & Opportunities Created)
- Includes “Update Log” which consists of all the reschedules
- Supports 2 types of Campaigns (call their own or other’s leads)
- Includes an icon with number of calls scheduled for the day
- Supports ability to force calls without ability to close popup
- Includes automated reminder (every X minutes) for the agent to call if on idle.
- Module Manager Compatible
- Available on VTiger Marketplace
We provide a unique demo instance for all our extensions. Each demo instance is pre-configured to only show features available for the specific extension. It is likely that some of the standard vTiger modules have been disabled to make the demo more user friendly.
Please use credentials below to access the demo.
- Link: http://demo.vtexperts.com/callcenter/index.php (Will open in new window)
- User: demo
- Pass: demo
If you are not able to access the demo or find an issue - please send us an email at support@vtexperts.com or via contact form.
4 reviews for Call Center Extension for VTiger
Related products
Call Center extension for VTiger is designed to allow semi-automated call scheduling. It integrates with VTiger Campaigns and allows calls to be scheduled for Leads, Contacts, & Organizations. It supports multi user assignments (spreading the calls across multiple agents) with an advanced logic (calling their own versus random leads). Each campaign is summarized by Calls Scheduled/Completed & Opportunities Created.
Calendar Popup comes standard which allows to see all the necessary information (Call Details, Contact, Lead, Organization, Opportunity) on a single screen popup. Users can be forced to make calls as well as snooze them.
Here are some of the key features that make our extension unique:
- Includes “Calendar Popup” extension
- Calendar Popup allows to view & edit related Contacts, Leads, Organizations, Opportunities from within the calendar view
- Integrates with VTiger Campaigns and schedules calls against them
- Supports calling to Contacts, Organizations, Leads
- Allows to schedule calls for multiple users, set date & time.
- Includes a Preview before scheduling the calls
- Includes User Summary (Calls Scheduled, Completed, Pending, & Opportunities Created)
- Includes “Update Log” which consists of all the reschedules
- Supports 2 types of Campaigns (call their own or other’s leads)
- Includes an icon with number of calls scheduled for the day
- Supports ability to force calls without ability to close popup
- Includes automated reminder (every X minutes) for the agent to call if on idle.
- Module Manager Compatible
- Available on VTiger Marketplace
We provide a unique demo instance for all our extensions. Each demo instance is pre-configured to only show features available for the specific extension. It is likely that some of the standard vTiger modules have been disabled to make the demo more user friendly.
Please use credentials below to access the demo.
- Link: http://demo.vtexperts.com/callcenter/index.php (Will open in new window)
- User: demo
- Pass: demo
If you are not able to access the demo or find an issue - please send us an email at support@vtexperts.com or via contact form.
4 reviews for Call Center Extension for VTiger
-
this is a very resourceful extension. the logic gates allow you to split the call among multiple agents.
-
can i get some help?
-
The best part of this app is to view the calling upcoming schedule on a calendar
-
hit!
Information
- Vtiger 8.x
- Vtiger 7.x
- Vtiger 6.x
- Ioncube & PHP SOAP (hands-on)
- Install & Setup (hands-on)
- Meeting Server Requirements
- Assisting with any issues related to plugins
Kevin (verified owner) –
this is a very resourceful extension. the logic gates allow you to split the call among multiple agents.
Lionel (verified owner) –
can i get some help?
Carlton (verified owner) –
The best part of this app is to view the calling upcoming schedule on a calendar
Archie (verified owner) –
hit!