customer portal – VTiger Experts

Automate Vtiger Documents with VTExperts Document Designer’s Conditional Logic

Salman Siddique — Thu, 23 Apr 2026 12:48:51 +0000

We have all been there: you are about to send a contract or an agreement, but it is filled with “N/A” markers and empty sections that do not apply to the client. It looks messy, feels impersonal, and a bit unprofessional. In Vtiger CRM (Open Source), the “one-size-fits-all” template is a thing of the past. Thanks to VTExperts’ Document Designer, you can now use Conditional Logic to make your templates “smart.” Instead of maintaining a dozen different files, you use one Master Template that automatically hides or shows fields based on your CRM data. Imagine you are managing properties. Not every tenant has a pet, so why should every lease include pet addendum? With a simple conditional logic on picklist field “Is Property Pet Friendly?” in your CRM, the Document Designer takes over: If Yes: The “Pet Policy” section—complete with pet types, deposit amounts, and specific rules—instantly appears in the

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VTExperts Email Marketing Update: Attach Documents to Campaigns

Salman Siddique — Tue, 06 Jan 2026 13:44:22 +0000

Email Marketing Automation extension by VTExperts is a tool that makes vTiger a real email marketing powerhouse. Need to hit thousands of inboxes? No problem! It uses batch sending to space out your emails. It is super easy, step-by-step email marketing tool that guides you through creating campaigns and sending it out. You can target exactly who you want using flexible Marketing Lists of your Contacts, Leads, and Organizations. Once you hit send, the Summary View gives you the whole picture—real-time updates on unique opens, who unsubscribed, and all the performance metrics you need. Basically, it brings true professional email marketing right inside your VTiger. VTExperts Email Marketing Update: Attach Documents to Campaigns for greater flexibility and enhanced usability. Introducing: Campaign Attachments Feature We are excited to announce a powerful new feature is now available in the Email Marketing Automation extension You can now include attachments directly in your campaigns. This feature is integrated

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Vtiger CRM 8.4 has been released

Salman Siddique — Tue, 19 Aug 2025 12:39:29 +0000

Great news for Vtiger CRM users! The latest Vtiger CRM 8.4 has been released, This update is a big step forward for your CRM. Think of it as giving your system a major tune-up behind the scenes, making everything run smoother and more securely. Moreover, you will notice lots of small, helpful changes that just make your daily work easier. Link to the announcement: Here This update addressed a total of 33 items, with the vast majority – 29 of them – now successfully implemented. So, what does that mean for you? Stronger Security and Stability Vtiger is more secure and reliable now, let’s check details below Better Protection: The team battened down the hatches, making logins more secure and tackling common vulnerabilities like “CSV Injection” and “XSS” that, in rare cases, could allow exploitation. This means we better protect your data against sneaky attacks. Database Stability: For those running Vtiger

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Personalize Vtiger CRM with VTExperts’ Fields and Layouts tools

Salman Siddique — Fri, 07 Mar 2025 11:54:37 +0000

CRM systems are designed for managing and tracking customer interactions for businesses. A significant advantage of using CRM software is its capacity to store and systematize customer data in a centralized database. However, every business is different and has different data requirements, and that is where fields and layout tools become essential. Although Vtiger CRM provides default tools for fields and layouts, but extensive customization may require additional support. VTExperts is here to help you personalize Vtiger CRM with VTExperts’ Fields and Layouts tools Fields and layout tools are crucial components of a CRM system that enable businesses to personalize their CRM based on their specific requirements. Let’s check what fields and layout tools are, how they work, and the benefits they offer. Benefits of using fields and layout tools Customizability: By customizing the fields and layouts of Vtiger CRM, businesses can tailor the system as per their requirements. This can

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vTiger 8.3: Merge Tags/Descriptions Bug in Email Templates

Salman Siddique — Thu, 13 Feb 2025 13:22:25 +0000

A powerful feature of Vtiger CRM system is the ability to use merge tags in email templates. That enables user to personalize communications by dynamically inserting record-specific data. However, with the release of Vtiger CRM version 8.3, users have reported issues, where merge tags and merge descriptions, fail to function correctly within email templates. Lets check what is vTiger 8.3: Merge Tags/Descriptions Bug in Email Templates Let’s go through it with an example Following is a screenshot of an email template where field labels are used It does not populate the field data in the output, instead keep on showing field labels A fix for this problem has been provided by the Vtiger team. You can find the solution details here: View solution Applying this fix should resolve the merge tag and description problems, restoring the functionality needed for effective email communications. In case if you need any assistance, feel

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VTExperts tools to help admins better manage Vtiger CRM

Salman Siddique — Thu, 01 Dec 2022 13:28:06 +0000

The system administrator is one of the most in-demand roles in the IT world. He has access to all the records of the CRM system. The primary duty of the CRM administrator is to maintain the integrity of the CRM system and ensure that the system is up and running. Vtiger CRM system provides some basic instruments, to help system administrators to better perform their duties. In this article, we will look at some of VTExperts tools to help admins better manage Vtiger CRM. First of all, we will go through some major responsibilities of a system administrator Responsibilities of the System administrator Make the system secure: On the prominent responsibility of a system admin is to make the system secure from any type of data breaches and hacking attempts. Setting up firewalls is also a part of making the system secure Preparing a contingency plan in case of system

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How to Install/Setup and Configure vTiger Customer Portal Module

Salman Siddique — Thu, 18 Aug 2022 13:21:15 +0000

One of the really useful features of vTiger is the Customer Portal Module. vTiger Custom Portal Module allows your contacts(customers) to login and see information such as Tickets, Invoices, Quotes, Documents, Contact & Organization information. vTiger Customer Portal modules does not come standard with the install and requires some skill to install, configure and set it up. Configure vTiger Customer Portal Module Permissions The first thing you will need to do is configure permissions. To do so, go to “CRM Settings” > “Other Settings” > “Customer Portal”. Privileges – The selected role field permissions will be applied to the Customer Portal user. For example, if you setup the Role so it can not modify specific field – the same permissions will be applied to the Customer Portal Users. Default Assignee – Tickets will be Assigned to the selected Assignee by the default Group/User from the Customer Portal. Portal URL – The URL

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Advance Customer Portal by VTExperts

Salman Siddique — Thu, 27 May 2021 16:19:57 +0000

Customer portal plays a vital role in engaging customers and providing them with a place, where they can find account specific information. Vtiger CRM also allows to establish a customer portal, through which companies can interact with the clients. Vtiger CRM default support portal provides a number of different features like viewing tickets, enabling charts, announcement etc. A good customer portal can yield great results. Hence we offer a great tool in the shape of, Advance Customer Portal by VTExperts. We VTexperts believe on doing more for our customers. That is why we developed Advanced Customer Portal, in which we incorporated additional features that can do wonder for the businesses. Some of these features are setting the starting and ending date of portal support, setting privileges for the modules, adding customized modules etc. Glimpse of Customer Portal Configurations Following image just provide the glimpse of Advance Customer

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Setup VTiger Customer Portal On Your Website

Maryam — Mon, 28 Nov 2016 23:18:02 +0000

No one can deny the power of good customer service, business firms are yielding high profits only because of their exceptional customer service while offering the same product quality as their competitors. A good customer service can impact your customer perception about the product and has the power to enhance the image of your offering to your valued clients. It is an aspect of business where a little input can do wonders and you can easily surpass the expectations of your clients on a positive note. “Customer service is an opportunity to exceed your customer’s expectations” – John Jantsch, president at duct tape marketing While designing customer service programs, make sure to incorporate enthusiastic and motivated human resource in this department, because HR matters more than financial resources. Invest in your customer service and witness the wonders happening. Vtiger 7 Customer Portal Champ of Customer Service in Virtual World

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Specs Of VTiger’s Customer Portal

Maryam — Wed, 23 Nov 2016 20:25:30 +0000

If we look at the past customer service trends, the normal behavior of firms regarding customer service was to develop a separate department whose duty is to cater customer’s queries and complaints. But, with the developing business culture, we can witness a major shift in customer service practices. It is considered to be an attitude rather than a job formality. Customer Service is not a Department; It is an Attitude On the customer side buying behavior is also very complex nowadays. They consider a number of different aspects before making a purchase and customer service is one of them. Take a look at the telecom industry; Samsung and HTC two mobile manufacturing giants provide almost same features on their cell phones. But, while deciding which phone to buy, customers give good enough weight to their customer services. Same is the case if we compare Thai airways and Emirates, a big

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